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I can't open the desktop app. What can I do?

Sometimes, if you click on the Heptabase app but the screen is blank and you can't enter Heptabase, it may be due to an error that occurred during the installation or update of Heptabase.

In this case, we suggest you first uninstall, reboot your device, and go to the official website to re-download and install the latest version.

If the problem is not resolved, please send an email to, or seek assistance from team members in the Discord Community.