I can't open the desktop app. What can I do?

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Important notice

We’ve migrated our support content to a new location. This page will no longer be updated and will be removed by February 28, 2025.

Please find the latest content in our new Help Center.

Sometimes, if you click on the Heptabase app but the screen is blank and you can't enter Heptabase, it may be due to an error that occurred during the installation or update of Heptabase.

In this case, we suggest you first uninstall, reboot your device, and go to the official website to re-download and install the latest version.

If the problem is not resolved, please send an email to support@heptabase.com, or seek assistance from team members in the Discord Community.