Can I request a refund?

English Version

If you purchased the Service before September 1, 2023, we issue refunds for Contracts within seven (7) days of the original purchase of the Contract.

If you purchased the Service on or after September 1, 2023, payment obligations are non-cancelable, and fees paid are non-refundable and there are no credits for partially used Subscription periods.

中文

如果您在 2023 年 9 月 1 日之前訂閱了 Heptabase ，我們接受在購買日後七天內的退款申請。

如果您在 2023 年 9 月 1 日或之後才訂閱 Heptabase ，該付款將無法取消，已支付的費用也無法退還。也不會針對尚未到期的訂閱期間折算金額。